Manage work and tasks performed outside the office. Optimize processes.

In many industries, competition is growing, as well as the level and expectations of customers regarding the services provided. Optimizing current processes while improving the quality of services and reducing costs seems to be an obvious action for most organizations. One of the best ways to start is by optimizing business processes step by step, then the risk of making a mistake and resistance to change is smaller, which favors the realization of specific business goals. Introducing changes is best started by creating a process map. TrybiQ allows effective implementation and maintenance of standards and business processes, and easily replicates them in the system, which helps to optimize them and increase service quality.

The size of a company is not a barrier to optimizing business processes. TrybiQ helps in optimizing processes in both small companies, employing a few deskless workers, and those employing significantly more. In practice, this means that the more employees you hire, the greater the savings you can achieve through optimizing their work.

Most organizations know that continuous process optimization is a strategic element in the development of their enterprise. Robotic process automation (RPA), i.e., replacing activities suitable for automation with an application, is a business routine in many industries. Unfortunately, what often hinders development is the resistance employees show towards introducing modern technologies into their daily work.

On the one hand, optimizing business processes enables cost reduction and allows eliminating human errors in work, but most people are afraid of change. From a psychological point of view, changes can evoke resistance, even if improving or redesigning a given process from scratch may result in minimizing errors made by employees who are afraid of this change. Unfortunately, with such a limited approach to introducing improvements, a company can lose a lot.

The most common objections from employees (often unspoken directly) are fear of being replaced by machines, as they may become an unnecessary cost overnight. The automation of business processes (process automation) and digitization of their work scare them because they understand optimization as cutting costs. This resistance can be overcome by following a few simple steps performed in a set sequence:

1. Presenting and reinforcing the benefits of using the new solution among employees.
2. Conducting training that introduces interested parties to the topic.
3. Engaging people who will use the new technologies through “internal marketing” to generate excitement about the new project.
4. Starting implementation with basic functionalities, without introducing all modules of a given application at once, to not overwhelm with the scale and pace of change.

If you are interested in this topic, we develop it further in the article about overcoming employees’ resistance to implementing new technologies.

There are several aspects to take care of for the smooth operation of a company employing deskless workers:

1. Constant monitoring of work progress, through easy access to assigned orders and smooth flow of information between the worker and the manager.
2. Full understanding of all processes, both by the employees themselves and their superiors.
3. Availability of data, so it can be easily analyzed and optimization actions can be chosen that, thanks to improvement, can yield the best results. Complete information needed to start work and perform the order – all in one place and always at hand, without writing emails or making calls to supplement missing information.
4. Continuous improvement and optimization of business processes.
5. Communication and smooth flow of information between the worker and the manager. Quick and efficient management of urgent orders.
6. Creating documentation, reports, analyses, which instead of unnecessarily occupying time, facilitate and accelerate work.

TrybiQ streamlines and optimizes work in each of the above aspects, which is why it is appreciated by both managers and employees.